At 123mbi, your privacy is not merely a legal obligation — it is a commitment we take seriously every day. This document explains exactly what data we collect, how it is used, who can access it, and your rights as a member.
We protect your personal data through a multi-layered approach combining technology, processes, and strict policies.
All data transmitted between your device and 123mbi's servers is encrypted using 256-bit SSL/TLS — the same encryption technology used by Malaysia's leading banking institutions.
123mbi has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes without your explicit consent.
Identity verification (KYC) documents you submit are stored in an isolated storage environment, accessed only by authorised personnel, and deleted after the prescribed retention period.
You have the full right to access, correct, download, or request deletion of your personal data at any time through your account dashboard or by contacting our support team.
The 123mbi Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your data is managed to local legal standards.
In the event of any security breach affecting your data, 123mbi will notify you within 72 hours and take the necessary remediation steps promptly.
This Privacy Policy applies to all services offered by 123mbi through the 123mbi.app website and our mobile app. By using our platform, you agree to the data collection and usage practices described here.
123mbi takes the privacy of members' personal data extremely seriously. We understand that your trust in us depends largely on how we handle the information you share with us. That is why we strive to be fully transparent about our privacy practices.
This Privacy Policy explains the types of personal data we collect when you use the 123mbi platform, the purposes of that collection, the parties who may receive your data, how long it is retained, and your rights regarding your personal data under Malaysian law.
We encourage you to read this document in full and contact our team if any section is unclear or requires further clarification. Your privacy is our priority, not merely an obligation.
This Privacy Policy is governed by and interpreted in accordance with the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). Any disputes arising will be resolved under the jurisdiction of Malaysian courts.
We collect personal data through several methods depending on your interaction with our platform. Below is a summary of the types of data we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, ID card number | Registration form, KYC process |
| Contact Data | Phone number, email address | Account registration, profile updates |
| Financial Data | Bank account number, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | System logs, cookies, platform access |
| Usage Data | Game history, session duration, clicks | Platform's internal analytics system |
This includes all information you enter when registering an account, completing your profile, going through the KYC process, contacting our support team, or participating in any promotions and contests. You are free to withhold certain information, though this may limit our ability to provide you with the full service.
When you use the 123mbi platform, our systems automatically record certain technical information such as your IP address, browser type and version, device operating system, pages you visit, session time and duration, and actions you take within the platform. This information helps us detect technical issues, prevent fraud, and improve the user experience.
The personal data we collect is used for the following purposes, all of which have a valid legal basis under Malaysia's PDPA:
We do not use your personal data to make fully automated decisions that significantly affect you without human review. Any decision involving your account will be subject to review by our team.
123mbi does not sell your personal data. However, in the course of operating the platform, we may share your data with the following selected parties:
We work with trusted service providers to help us operate the platform, including payment gateway providers, cloud service providers, data analytics companies, and licensed game providers. All such providers are bound by strict data protection agreements and are only permitted to use your data for purposes we specify.
We may disclose your personal data to legal authorities, law enforcement, or regulatory bodies when required to do so by applicable law, court order, or official investigation. In such cases, we will disclose only the information necessary and will notify you if permitted by law.
Your data may be shared with related companies within the 123mbi group involved in operating the platform, subject to protection measures equivalent to those in this policy.
All data sharing with third parties is conducted with contractual safeguards that uphold the same security standards we apply internally. Third parties are not permitted to use your data for their own purposes.
We retain your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal requirements. Retention periods vary by data type:
To protect your data, 123mbi implements multiple layers of technical and organisational security, including data encryption in transit and at rest, role-based access control, two-factor authentication (2FA) for internal access, regular independent security audits, and a comprehensive incident response plan.
While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to take security measures on your end as well, such as using a strong password and enabling two-factor authentication on your account.
The 123mbi platform uses cookies and similar tracking technologies to enhance user experience, enable essential functions, and gather analytical information. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect platform functionality. Continued use of our platform without changing your cookie settings means you consent to cookies as described here.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 123mbi:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data without undue delay.
Request deletion of your data when it is no longer needed for its original purpose.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format.
Request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our support team via 24/7 live chat. We will process your request within 30 working days. We reserve the right to decline unreasonable or repetitive requests, but will provide clear reasons for any refusal.
The 123mbi platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data of minors. If you believe a minor has registered an account on our platform, please notify our team immediately.
We have an age verification mechanism during the registration and KYC process to ensure only eligible individuals use the platform. Accounts found to be owned by underage individuals will be terminated immediately and all funds will be processed in accordance with established procedures.
If you are a parent or guardian concerned about your child potentially accessing online gambling platforms, we encourage the use of parental control software and open discussions about the risks of underage gambling. Visit Responsible Gaming for more information.
The 123mbi platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the 123mbi platform and does not cover the privacy practices of any third party.
We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of every website you visit. Third-party game providers operating within our platform are bound by data-sharing agreements that ensure your data is protected.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
We will endeavour to resolve any privacy-related complaints within 30 days. If you are not satisfied with our response, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia.
This Privacy Policy may be updated from time to time to reflect changes in our operations, applicable laws, or industry best practices. Any material amendments will be communicated to members via a notice on the platform or by email before taking effect.
Your data is protected, your transactions are secure, and your experience is our priority. Register today and join over 500,000 123mbi members playing safely in Malaysia.